Privacy Policy

What Information We Collect

We collect information needed to process orders, deliver products, provide customer support and operate the website. This may include your name, email address, mobile number, delivery address, billing details and order history.

When you use the website, we may also collect technical information such as your IP address, browser type, device details, pages viewed, approximate location, and the date and time of your visit.

• Prescription details or health-related information you provide for an order, where applicable
• Messages, enquiries and feedback sent through the Contact page
• Information provided when creating an account or placing an order as a guest

How We Use Your Information

We use personal information to confirm and process orders, arrange delivery, communicate about purchases, respond to enquiries, prevent fraud and maintain website security.

We may use your contact details to send important service messages, such as order confirmations, delivery updates, payment-related notices and responses to support requests. Marketing communications will be sent only where permitted, and you may opt out using the instructions included in those communications.

Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and improve the user experience.

• Essential cookies help with functions such as login, cart management and secure checkout.
• Preference cookies remember choices such as language or session settings.
• Analytics cookies help us understand how visitors use the website.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

Third Parties and Payment Processors

We may share information with service providers that help us operate the website and fulfil orders. These may include delivery partners, payment processors, website hosting providers, analytics providers, customer support tools and communication service providers.

Payment information is handled through secure third-party payment processors. We do not store complete card details on our systems. These providers may process your information in accordance with their own privacy practices and security procedures.

We share only the information reasonably necessary for the relevant service, such as delivery details with a delivery partner or transaction information with a payment processor.

Data Retention

We retain personal information for as long as necessary to fulfil orders, provide support, maintain records, resolve disputes, prevent fraud and meet applicable business, tax and legal requirements.

Prescription or health-related information, where collected, is retained only for the period reasonably required for order fulfilment, record keeping and other necessary purposes. When information is no longer required, we will delete it or securely anonymise it where feasible.

Security of Information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to authorised personnel and service providers who need it for legitimate business purposes.

No internet transmission or electronic storage method is completely secure. You should use a strong password where account access is available and avoid sharing account credentials with others.

Your Rights and Choices

You may request access to the personal information we hold about you, ask us to correct inaccurate or incomplete information, or request deletion of information where applicable. You may also withdraw consent for certain uses of your information, subject to legitimate requirements for retaining records.

To stop promotional messages, use the unsubscribe option in the message or contact us. Even if you opt out of marketing, we may still send essential communications about orders, payments, delivery and account security.

How to Contact Us About Data

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to raise a concern about how your information is handled, please contact us through the Contact page. Please include enough detail for us to identify your request and respond appropriately.

We may need to verify your identity before acting on a request to protect your information and prevent unauthorised access.