Terms and Conditions

Who We Are

This website is operated by the entity identified as the seller during checkout and in your order confirmation. References to “we”, “us” and “our” mean that operating entity. References to “you” and “your” mean any person using this website or placing an order.

By accessing this website or placing an order, you agree to these Terms and Conditions. If you do not agree with them, please do not use the website or place an order.

Orders and Payment

Orders placed through this website are requests to purchase products, subject to availability, verification and acceptance by us. We may decline, cancel or limit an order where required information is incomplete, a product is unavailable, payment cannot be authorised, or we reasonably suspect an error, misuse or unlawful activity.

Prices are shown in Indian Rupees and may include applicable taxes where stated. Delivery charges, if any, will be shown before you complete payment. Product prices, offers and availability may change without notice, but changes will not normally affect an order that has already been accepted.

• Payment must be made using the payment methods available at checkout.
• You must provide accurate billing, delivery and contact details.
• An order confirmation acknowledges receipt of your order and does not necessarily confirm acceptance.
• If payment has been collected for an order we cannot fulfil, the applicable amount will be refunded using the original payment method where possible.

Shipping and Delivery

We deliver only to serviceable locations in India. Delivery estimates are indicative and may vary due to stock availability, prescription verification, payment confirmation, courier operations, weather, local restrictions or other circumstances beyond our reasonable control.

Please ensure that the delivery address, contact number and recipient details are correct. A responsible adult may be required to receive products, particularly medicines or products requiring special handling. We may contact you to confirm delivery information or arrange an alternative delivery attempt.

• Delivery may be made in one or more shipments.
• Some products may have location-based delivery restrictions.
• Please check the outer package at delivery and report visible damage or missing items as soon as reasonably possible.
• Risk in the products passes to you once the order is delivered to the address provided by you.

Returns and Refunds

Products are handled and supplied with safety, hygiene and quality controls in mind. Medicines, healthcare products and other sealed or temperature-sensitive items may not be eligible for return once delivered, unless they are damaged, defective, incorrect or otherwise eligible under applicable requirements.

If you receive an incorrect item, a damaged item, a defective product or an item with a material quality issue, please contact us promptly with your order details and supporting photographs where available. We may request that the product, packaging, invoice or other relevant information be retained for review.

Where a refund is approved, it will normally be processed to the original payment method. Processing times may depend on the payment provider or bank. Shipping charges are refundable only where the issue was caused by us or where required otherwise.

Prescription and Medical Disclaimer

Prescription medicines are supplied only against a valid prescription where required. You must provide complete, accurate and legible prescription details, and you confirm that the prescription has been issued for the patient named in the order by an appropriately qualified medical practitioner.

We may verify prescriptions, request clarification, refuse supply, cancel an order or supply an equivalent pack size where appropriate and permitted. Do not use prescription medicines for any person other than the patient for whom they were prescribed, and do not share medicines with others.

Information available on this website is for general product information only and is not medical advice, diagnosis or treatment. Always consult a qualified medical practitioner or pharmacist regarding your health, medication, dosage, side effects, interactions or suitability of a product. Seek urgent medical attention in an emergency.

Limitation of Liability

We aim to provide accurate product information and reliable service, but we do not guarantee that all website content, stock details, prices, images or delivery estimates will always be complete, current or error-free. Product packaging, labels and manufacturer information may change from time to time.

To the extent permitted by applicable requirements, we are not liable for indirect, incidental, special or consequential losses arising from use of this website, delayed delivery, inability to place an order or reliance on general information provided on the website. Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded or limited.

You are responsible for using products in accordance with their label, instructions, prescription and advice from a qualified medical practitioner. Please keep medicines out of the reach of children and store them as directed.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, products, operational practices or applicable requirements. The revised terms will apply from the date they are published on this website.

Your continued use of the website or placement of an order after updated terms are published means that you accept the revised Terms and Conditions. The terms in force when an order is accepted will generally apply to that order.